|2009-2011 RD Alchemy Natural Products LLC. All Rights Reserved.
We do not at any time sell, trade or rent our mailing list or any other customer information. We ensure that none of our customer's addresses, phone
numbers, e-mail addresses, credit information and product preferences will ever be sold or traded. We also make sure that any of the credit card
information that comes into our hands is kept for only the required length of time needed to adequately and efficiently process your orders. This
information is no longer retained after that time.
Return/ Refund Policy
You can return any unused/unopened RD Alchemy Brand product to us within 60 days from your purchase with receipt. This does not include any bulk
16oz, 32oz, 64oz or 128 oz in which all sales are final. No refunds will be made on any items opened or damaged including damage to the bottle, label or
tamper evident bands/seals. The customer is fully responsible for any shipping charges that occur for returns. Certain exceptions apply and RD Alchemy
Natural Products LLC reserves the right to make the decision if these exceptions apply to any returned product. Please inspect all packages upon arrival
and report any damages, missing items or boxes to both UPS and RD Alchemy Natural Products LLC within 3 days of receiving your order. We will issue a
full refund once a claim has been generated and after UPS has inspected it and not found fault. We also welcome any reasons and comments with your
return as they will help us to accommodate you in the future.
Most orders will be processed and shipped within 24-72 hours after orders are received regardless of the shipping method chosen. There may be a time
when this time frame is extended up to 4-6 days because an item is out of stock. Please note that your account does not get charged until we actually
ship out the product. The order confirmation that your receive via e-mail will include a tentative shipping time frame as to when you can expect your
items. Shipping fees are based on UPS and USPS. Please note that UPS does not ship to PO Boxes and therefore USPS must be used. Shipping rates vary
from time to time and may be changed at any time. If your order requires more shipping charges than what you agreed upon at the time of order, RD
Alchemy Natural Products LLC will pay the difference in shipping costs at that time.
Ordering/ Cancellation Policy
We are happy to process your orders big or small. Therefore, we do not require any minimum order amounts, nor do we charge any extra surcharges
for small orders. We also gladly welcome orders via e-mail, telephone and fax in addition to our highly secure on-line system. We can cancel your order
within 24 hours after your purchase, as long as your items have not been already shipped. If they have been shipped then they will have to be returned
according to our return policy.
Wholesalers who wish to purchase our products for discounted rates are required to show proof of business license, which must pertain at our discretion
to the holistic, health care, beauty care, personal product, natural product or any similar field thereof. A seller's permit must also be obtained and a
wholesale application approved.
Your health and satisfaction is the reason why we do what we do. We will do our best to serve you in any way possible. Please feel free to call, e-mail or
fax us and we will be happy to assist you with whatever you require.
RD Alchemy Natural Products LLC
2040 India St.
San Diego, CA 92101
Telephone: (619) 825-6078 E-Mail: firstname.lastname@example.org Fax: (619) 303-3971
|(C) 2009-2013 RD Alchemy Natural Products LLC. All Rights Reserved.