619.825.6078
2009-2011 RD Alchemy Natural Products LLC. All Rights Reserved.

Privacy/Security Policy

We do not at any time sell, trade or rent our mailing list or any other customer information.
We ensure that none of our customer's addresses, phone numbers, e-mail addresses, credit
information and product preferences will ever be sold or traded. We also make sure that any
of the credit card information that comes into our hands is kept for only the required length
of time needed to adequately and efficiently process your orders. This information is no
longer retained after that time.

Return/ Refund Policy

You can return any unused or gently used (less than 1/4 of the amount) products to us within
60 days from your purchase. If your items are returned within 30 days of your purchase we
can credit your account in full. If your items are returned after 30 days and before 60 days
from your purchase we can offer you store credit upon your next order. The customer is
fully responsible for any shipping charges that occur for returns. We will not refund your
account or give you store credit for items that are returned fully or more than half way used.
Certain exceptions apply and RD Alchemy Natural Products LLC reserves the right to make
the decision if these exceptions apply to any returned product. Please inspect all packages
upon arrival and report any damages, missing items or boxes to both UPS and RD Alchemy
Natural Products LLC within 3 days of receiving your order. We will issue a full refund once a
claim has been generated and after UPS has inspected it and not found fault. We also
welcome any reasons and comments with your return as they will help us to accommodate
you in the future.

Processing/Shipping Policy

Most orders will be processed and shipped within 24-72 hours after orders are received
regardless of the shipping method chosen. There may be a time when this time frame is
extended up to 4-6 days because an item is out of stock. Please note that your account does
not get charged until we actually ship out the product. The order confirmation that your
receive via e-mail will include a tentative shipping time frame as to when you can expect
your items. Shipping fees are based on UPS and USPS. Please note that UPS does not ship to
PO Boxes and therefore USPS must be used. Shipping rates vary from time to time and may
be changed at any time. If your order requires more shipping charges than what you agreed
upon at the time of order, RD Alchemy Natural Products LLC will pay the difference in
shipping costs at that time.

Ordering/ Cancellation Policy

We are happy to process your orders big or small. Therefore, we do not require any
minimum order amounts, nor do we charge any extra surcharges for small orders. We also
gladly welcome orders via e-mail, telephone and fax in addition to our highly secure on-line
system. We can cancel your order within 24 hours after your purchase, as long as your
items have not been already shipped. If they have been shipped then they will have to be
returned according to our return policy.  

Wholesale Policy

Wholesalers who wish to purchase our products for discounted rates are required to show
proof of business license, which must pertain at our discretion to the holistic, health care,
beauty care, personal product, natural product or any similar field thereof. A seller's permit
must also be obtained and a wholesale application approved.

Customer Service

Your health and satisfaction is the reason why we do what we do. We will do our best to
serve you in any way possible. Please feel free to call, e-mail or fax us and we will be happy
to assist you with whatever you require.

RD Alchemy Natural Products LLC
2613 Lemon Grove Ave
Lemon Grove, CA 91945

Telephone: (619) 825-6078      E-Mail: info@rdalchemy.com     Fax: (619) 303-3971
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