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619.825.6078
2009-2011 RD Alchemy Natural Products LLC. All Rights Reserved.

Privacy/Security Policy

We do not at any time sell, trade or rent our mailing list or any other customer information.
We ensure that none of our customer's addresses, phone numbers, e-mail addresses, credit
information and product preferences will ever be sold or traded. We also make sure that any
of the credit card information that comes into our hands is kept for only the required length
of time needed to adequately and efficiently process your orders. This information is no
longer retained after that time.

Return/ Refund Policy

You can return any unused/unopened RD Alchemy Brand product to us within 60 days from
your purchase with receipt. This does not include any bulk 16oz, 32oz, 64oz or 128 oz in
which all sales are final. No refunds will be made on any items opened or damaged including
damage to the bottle, label or tamper evident bands/seals. The customer is fully responsible
for any shipping charges that occur for returns. Certain exceptions apply and RD Alchemy
Natural Products LLC reserves the right to make the decision if these exceptions apply to any
returned product. Please inspect all packages upon arrival and report any damages, missing
items or boxes to both UPS and RD Alchemy Natural Products LLC within 3 days of receiving
your order. We will issue a full refund once a claim has been generated and after UPS has
inspected it and not found fault. We also welcome any reasons and comments with your
return as they will help us to accommodate you in the future.

Processing/Shipping Policy

Most orders will be processed and shipped within 24-72 hours after orders are received
regardless of the shipping method chosen. There may be a time when this time frame is
extended up to 4-6 days because an item is out of stock. Please note that your account does
not get charged until we actually ship out the product. The order confirmation that your
receive via e-mail will include a tentative shipping time frame as to when you can expect
your items. Shipping fees are based on UPS and USPS. Please note that UPS does not ship to
PO Boxes and therefore USPS must be used. Shipping rates vary from time to time and may
be changed at any time. If your order requires more shipping charges than what you agreed
upon at the time of order, RD Alchemy Natural Products LLC will pay the difference in
shipping costs at that time.

Ordering/ Cancellation Policy

We are happy to process your orders big or small. Therefore, we do not require any
minimum order amounts, nor do we charge any extra surcharges for small orders. We also
gladly welcome orders via e-mail, telephone and fax in addition to our highly secure on-line
system. We can cancel your order within 24 hours after your purchase, as long as your
items have not been already shipped. If they have been shipped then they will have to be
returned according to our return policy.  

Wholesale Policy

Wholesalers who wish to purchase our products for discounted rates are required to show
proof of business license, which must pertain at our discretion to the holistic, health care,
beauty care, personal product, natural product or any similar field thereof. A seller's permit
must also be obtained and a wholesale application approved.

Customer Service

Your health and satisfaction is the reason why we do what we do. We will do our best to
serve you in any way possible. Please feel free to call, e-mail or fax us and we will be happy
to assist you with whatever you require.

RD Alchemy Natural Products LLC
2040 India St.
San Diego, CA 92101

Telephone: (619) 825-6078      E-Mail: info@rdalchemy.com     Fax: (619) 303-3971
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Herbal Body Care for Health & Beauty
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